[et_pb_section fb_built=”1″ _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_row _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.21.0″ _module_preset=”default” pac_dcm_carousel_specific_module_num=”0″ global_colors_info=”{}”][et_pb_post_title meta=”off” featured_image=”off” _builder_version=”4.21.0″ _module_preset=”default” title_font=”|700||on|||||” title_text_align=”center” title_text_color=”#000000″ title_font_size=”40px” title_font_size_tablet=”32px” title_font_size_phone=”28px” title_font_size_last_edited=”on|phone” global_colors_info=”{}”][\/et_pb_post_title][et_pb_text admin_label=”Quick links” _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n
[\/et_pb_text][et_pb_text admin_label=”Header Services” _builder_version=”4.21.0″ _module_preset=”default” custom_margin=”30px||0px||false|false” global_colors_info=”{}”]<\/p>\n
[\/et_pb_text][et_pb_toggle title=”What are the store’s opening hours?” admin_label=”What are the store’s opening hours?” _builder_version=”4.22.1″ _module_preset=”default” custom_margin=”||10px||false|false” global_colors_info=”{}”]<\/p>\n
All our stores are open Monday – Saturday 09:00 – 17:30, closed Sundays. For seasonal opening hours, please visit our stores page<\/a>.<\/p>\n For M&S Guernsey updates, please visit the M&S Guernsey Website<\/a><\/p>\n [\/et_pb_toggle][et_pb_toggle title=”Do you offer a delivery Service?” admin_label=”Do you offer a delivery Service?” _builder_version=”4.22.1″ _module_preset=”default” custom_margin=”||10px||false|false” global_colors_info=”{}”]Yes we do \u2013 We offer FREE delivery with orders over \u00a365. Delivery Charge \u00a35.25 for any orders under \u00a365. For more information, please contact us<\/a>.<\/span>[\/et_pb_toggle][et_pb_toggle title=”What is the ONE Card?” admin_label=”What is the ONE Card?” _builder_version=”4.22.1″ _module_preset=”default” custom_margin=”||10px||false|false” global_colors_info=”{}”]<\/p>\n The Creasey’s ONE Card is a loyalty card scheme where customers earn points on purchases. Find out more<\/a><\/p>\n [\/et_pb_toggle][et_pb_toggle title=”What is the refund policy?” admin_label=”What is the refund policy?” _builder_version=”4.22.1″ _module_preset=”default” custom_margin=”||10px||false|false” global_colors_info=”{}”]<\/p>\n Creasey’s has a 28 day refund policy. Goods can be returned, in a saleable condition with labels attached and receipt within 28 days of purchase for a full refund issued using your original payment method. Any items returned without a receipt will require an alternative proof of purchase, ie. Bank statement, ONE Card number. Anything returned without proof of purchase but still has the Creasey’s price label which confirms it was purchased in one of our stores, will be offered a credit note. Sale items must be returned within 7 days of purchase in order to receive a full refund.<\/p>\n Exceptions due to safety or hygiene issues include; pierced jewellery, underwear, swimwear & pillows. These items are non-refundable once seals\/labels are tampered with or removed.\u00a0All Blue Cross items are non refundable. Your statutory rights are not affected.<\/p>\n [\/et_pb_toggle][et_pb_text admin_label=”Header Facilites” _builder_version=”4.21.0″ _module_preset=”default” custom_margin=”50px||0px||false|false” global_colors_info=”{}”]<\/p>\n [\/et_pb_text][et_pb_toggle title=”Do you have any baby changing facilities?” admin_label=”Do you have any baby changing facilities?” _builder_version=”4.21.0″ _module_preset=”default” custom_margin=”||10px||false|false” global_colors_info=”{}”]<\/p>\n Yes, they are located in our Kids store in our Toys department.<\/p>\n [\/et_pb_toggle][et_pb_toggle title=”Is there free WiFi?” admin_label=”Is there free WiFi?” _builder_version=”4.22.1″ _module_preset=”default” custom_margin=”||10px||false|false” global_colors_info=”{}”]<\/p>\n Yes free WiFi is available in our Rooftop Caf\u00e9 in our Home store, Smith Street.<\/p>\n [\/et_pb_toggle][et_pb_toggle title=”What caf\u00e9’s and restaurants do you have?” admin_label=”What caf\u00e9’s and restaurants do you have?” _builder_version=”4.21.0″ _module_preset=”default” custom_margin=”||10px||false|false” global_colors_info=”{}”]<\/p>\n Our Rooftop Caf\u00e9 is located in our Home Store, Smith Street. Currently run by Boosh, it offers a selection of hot and cold drinks, wraps, toasties, salads, cakes and pastries. Our Coffee Shop in the High Street store is now closed to make way for the exciting re-development.<\/p>\n [\/et_pb_toggle][et_pb_text admin_label=”Header Accessibility” _builder_version=”4.21.0″ _module_preset=”default” custom_margin=”50px||0px||false|false” global_colors_info=”{}”]<\/p>\n [\/et_pb_text][et_pb_toggle title=”Are animals allowed in the store?” admin_label=”Are animals allowed in the store?” _builder_version=”4.21.0″ _module_preset=”default” custom_margin=”||10px||false|false” global_colors_info=”{}”]<\/p>\n Guide dogs and other clean, well-behaved dogs are allowed in all of our stores. Only guide dogs are allowed in our caf\u00e9.<\/p>\n [\/et_pb_toggle][et_pb_toggle title=”Which Disabled facilities are available in your stores?” admin_label=”Which Disabled facilities are available in your stores?” _builder_version=”4.21.0″ _module_preset=”default” custom_margin=”||10px||false|false” global_colors_info=”{}”]<\/p>\n Our High Street, Home & Kids store\u2019s all have lift access to all floors.<\/p>\n [\/et_pb_toggle][et_pb_text admin_label=”Header Gift Cards” _builder_version=”4.21.0″ _module_preset=”default” custom_margin=”50px||0px||false|false” global_colors_info=”{}”]<\/p>\n [\/et_pb_text][et_pb_toggle title=”Do you sell gift cards?” disabled_on=”off|off|off” admin_label=”Do you sell gift cards?” _builder_version=”4.22.1″ _module_preset=”default” custom_margin=”||10px||false|false” global_colors_info=”{}”]We do offer Gift Cards to spend in our Department Store, these can be found here.<\/a>[\/et_pb_toggle][et_pb_toggle title=”Where can Creasey’s gift cards be spent?” disabled_on=”on|on|on” admin_label=”Where can Creasey’s gift cards be spent?” _builder_version=”4.21.0″ _module_preset=”default” custom_margin=”||10px||false|false” disabled=”on” global_colors_info=”{}”]<\/p>\n They can be spent in any Creasey’s store including High Street, Mens, Kids, Home & Bridge Fashions. This includes all of our concessions including Mint Velvet, Whistles, Hobbs & Quiz. Unfortunately gift cards can not be spent in M&S, if you would like to purchase gift vouchers, these are available from any till point and can be spent in both Creasey’s and M&S Guernsey.<\/p>\n [\/et_pb_toggle][et_pb_toggle title=”Do Creasey\u2019s Gift Vouchers have an expiry date?” admin_label=”Do Creasey\u2019s Gift cards & Gift Vouchers have an expiry date?” _builder_version=”4.22.1″ _module_preset=”default” custom_margin=”||10px||false|false” global_colors_info=”{}”]<\/p>\n Our Gift Vouchers do not have expiry dates.<\/p>\n [\/et_pb_toggle][et_pb_text admin_label=”Header Contact” _builder_version=”4.21.0″ _module_preset=”default” custom_margin=”50px||0px||false|false” global_colors_info=”{}”]<\/p>\n [\/et_pb_text][et_pb_toggle title=”How can I contact a specific department?” admin_label=”How can I contact a specific department?” _builder_version=”4.22.1″ _module_preset=”default” custom_margin=”||10px||false|false” global_colors_info=”{}”]<\/p>\n A list of all our stores and departments is available here<\/a><\/p>\n [\/et_pb_toggle][et_pb_toggle title=”I have a complaint, who should I speak to?” admin_label=”I have a complaint, who should I speak to?” _builder_version=”4.22.1″ _module_preset=”default” custom_margin=”||10px||false|false” global_colors_info=”{}”]<\/p>\n We value any feedback, if you would like to contact us, please email\u00a0mail@creaseys.com<\/a><\/p>\n [\/et_pb_toggle][et_pb_toggle title=”How can I apply for a job at Creasey’s?” admin_label=”How can I apply for a job at Creasey’s?” _builder_version=”4.22.1″ _module_preset=”default” custom_margin=”||10px||false|false” global_colors_info=”{}”]<\/p>\n You will find a list of vacancies and can apply via our careers page<\/a><\/p>\n [\/et_pb_toggle][et_pb_text admin_label=”Header Contact” _builder_version=”4.22.1″ _module_preset=”default” custom_margin=”50px||0px||false|false” global_colors_info=”{}”]<\/p>\n [\/et_pb_text][et_pb_toggle title=”How do I sign up to ONE Rewards?” admin_label=”How do I sign up to One Rewards?” _builder_version=”4.22.1″ _module_preset=”default” custom_margin=”||10px||false|false” hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″]In order to become a ONE Rewards member, you\u2019ll need to download our app and follow our short sign up process. Once you have created a username and password, you can start using your ONE Card in store. You may also use the same login to use our website.[\/et_pb_toggle][et_pb_toggle title=”I\u2019m an existing ONE Card member, how do I login to the app?” admin_label=”I\u2019m an existing One Card member, how do I login to the app?” _builder_version=”4.22.1″ _module_preset=”default” custom_margin=”||10px||false|false” hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″]<\/p>\n To log in to your ONE Rewards app, simply use the email address and password that you already use for your account on our website. If you have forgotten your password, there is an option to reset this, however you do need to use the correct email address. It should be the email address that you get current comms from Creasey’s to. If you have forgotten your email address, please speak to a member of staff in-store, or contact us through our website here<\/a>.<\/p>\n [\/et_pb_toggle][et_pb_toggle title=”Will I receive a physical ONE Card and vouchers through the post?” admin_label=”Will I receive a physical One Card and vouchers through the post?” _builder_version=”4.22.1″ _module_preset=”default” custom_margin=”||10px||false|false” hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″]<\/p>\n By launching our ONE Reward App, we are hoping to reduce our carbon footprint help save the environment by minimising our communications through paper mailers and using plastic cards. Everything you need will be at your fingertips in the app, so there is no need to duplicate this with a physical card or paper voucher through the post. You can find your card and vouchers in the app.<\/p>\n [\/et_pb_toggle][et_pb_toggle title=”How often will I get rewards, and how does it work?” admin_label=”How often will i get rewards, and how does it work?” _builder_version=”4.22.1″ _module_preset=”default” custom_margin=”||10px||false|false” global_colors_info=”{}”]<\/p>\n For every \u00a31 you spend in store, you will receive 2 points that will be added to your balance. Twice a year, you will receive a voucher to spend in store. The amount of this voucher depends on how much you have spent and accumulated within the date range. We will also send you exclusive vouchers throughout the year with different offers and promotions we might be running.<\/p>\n [\/et_pb_toggle][et_pb_toggle title=”I\u2019ve joined, how do I see my rewards?” admin_label=”I\u2019ve joined, how do I see my rewards?” _builder_version=”4.22.1″ _module_preset=”default” custom_margin=”||10px||false|false” global_colors_info=”{}”]<\/p>\n You can see your rewards in your app at any point in the top right corner.<\/p>\n [\/et_pb_toggle][et_pb_toggle title=”I don’t have a smart phone to download the app, can I still sign up to ONE Card?” admin_label=”I don’t have a smart phone to download the app, can I still sign up to One Card?” _builder_version=”4.22.1″ _module_preset=”default” custom_margin=”||10px||false|false” global_colors_info=”{}”]Of course, you can visit us instore and speak to a member of staff and we can issue a physical card.[\/et_pb_toggle][et_pb_toggle title=”I don’t have the app, will i still receive my loyalty voucher?” admin_label=”I don’t have the app, will i still receive my loyalty voucher?” _builder_version=”4.22.1″ _module_preset=”default” custom_margin=”||10px||false|false” global_colors_info=”{}”]<\/p>\n Yes, you can still receive your loyalty voucher. It will be available to you to redeem at the till point at point of purchase once we have entered or swiped your ONE Card. Make sure to let us know\u00a0 your email address so we can let you know a voucher is waiting for you.<\/span><\/p>\n [\/et_pb_toggle][et_pb_toggle title=”I have signed up to the app but my ONE Card number doesn’t match the number on my card?” admin_label=”I have signed up to the app but my One Card number doesn’t match the number on my card?” _builder_version=”4.22.1″ _module_preset=”default” custom_margin=”||10px||false|false” global_colors_info=”{}”]<\/p>\nFacilties<\/h2>\n
Accessibility<\/h2>\n
Gift Cards<\/h2>\n
Contact<\/h2>\n
One Card App<\/h2>\n